This Privacy Policy explains what personal information Akra Game collects from Pakistani players, how that information is used, how it is protected, and what choices you have over your own data. Please read this carefully before registering an account.
Akra Game is an online gaming and sports betting platform serving players in Pakistan. The platform operates at akragame.app and offers Cricket betting including PSL markets, Football, Esports, Live Casino and Fish Games — all running in Pakistani Rupees (PKR).
For the purpose of this Privacy Policy, Akra Game is the data controller responsible for the personal information collected through the platform. This means we determine why and how your personal data is processed. If you have any questions about how your data is handled, contact the support team using the details in Section 12.
This policy covers data collected through the website, the mobile-optimised platform and any communications between you and the Akra Game support team. It does not cover any third-party websites that may be referenced in platform content — those are governed by their own separate privacy policies.
Akra Game collects personal information in two main ways — information you provide directly and information gathered automatically when you use the platform.
When you register an account or interact with the platform, you may provide:
When you access and use the Akra Game platform, certain technical data is collected automatically:
| Data Type | Source | Purpose |
|---|---|---|
| Name & Date of Birth | Registration form | Account identity and age verification |
| Phone Number | Registration / deposits | Account access, JazzCash & Easypaisa matching |
| CNIC / ID Documents | Verification process | Identity confirmation and fraud prevention |
| Payment Details | Deposit & withdrawal requests | Processing PKR transactions |
| Betting Activity | Platform usage | Account management, responsible gaming tools |
| Device & IP Data | Automatic collection | Security, fraud detection, platform performance |
The personal information collected by Akra Game is used strictly for the purposes set out below. We do not use your data for purposes beyond those listed here without first obtaining your consent or being required to do so by applicable law.
Where we send you platform-related communications such as account notifications, withdrawal confirmations or bonus status updates, these are considered part of the service and do not require separate opt-in consent. If you wish to receive or opt out of promotional messages, you can manage this preference from within your account settings.
All financial transactions on the Akra Game platform are conducted in Pakistani Rupees (PKR). Payment information such as your JazzCash wallet number, Easypaisa account, Raast ID, bank account number or card details is collected only for the purpose of processing your deposits and withdrawals.
Card and bank details submitted for transaction processing are handled in accordance with applicable payment security standards. Akra Game does not store full card numbers on its own servers. Payment gateway partners process card transactions and are responsible for the security of card data within their own systems under their own privacy and security obligations.
Mobile wallet identifiers such as your JazzCash or Easypaisa phone number are stored securely in association with your account to enable withdrawal processing to your verified wallet. This association also supports our same-method withdrawal policy, which protects your funds from being redirected to an account you do not own.
Records of all PKR deposits and withdrawals are retained as part of your account history. These records are necessary for resolving transaction disputes, processing future withdrawals and maintaining accurate account balances. You can view your transaction history from within your account at any time.
Akra Game uses cookies and similar tracking technologies to enable core platform functionality and to understand how players use the site. A cookie is a small text file stored on your device when you visit a website. The cookies used on akragame.app fall into the following categories:
These cookies are required for the platform to function. They maintain your login session, remember your language preference and ensure that your bet slip and account balance update correctly during your session. Disabling essential cookies will prevent the platform from working properly.
We use analytical cookies to understand how players navigate the platform — which sections are visited most, how long sessions last and which features are used. This data is aggregated and not linked to your personal identity. It is used to make informed improvements to the platform experience.
Functional cookies remember your preferences and previous choices, such as your preferred betting market layout or recently viewed Cricket and PSL fixtures, to make your next session more convenient.
You can control cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Note that blocking essential cookies will affect your ability to log in and use the platform normally. Analytical and functional cookies can generally be disabled without affecting core platform access.
Akra Game does not sell your personal data to any third party. Your information is only shared in the limited circumstances described below, and always in a manner consistent with this Privacy Policy.
We work with carefully selected third-party service providers who assist in delivering the platform — for example, payment gateway operators processing your PKR transactions, identity verification services, customer support tooling providers and cloud hosting infrastructure. These providers are permitted to use your data only for the specific purpose of delivering the service contracted to them and are not authorised to use it for their own purposes.
Akra Game may disclose personal data where required to do so by applicable law or in response to a lawful request from a competent authority. In such cases we will disclose only the minimum information necessary to comply with the requirement.
In the event of a merger, acquisition or sale of all or part of the Akra Game business, player data may form part of the transferred assets. In such circumstances, Akra Game will notify registered players of the transfer and the new data controller's identity before the transfer takes effect.
Akra Game retains your personal data for as long as your account remains active and for a period thereafter as necessary to fulfil the purposes described in this policy or to comply with applicable legal obligations.
Specifically:
When retention periods expire, personal data is securely deleted or anonymised so that it can no longer be associated with your identity.
Akra Game applies technical and organisational security measures designed to protect your personal data from unauthorised access, loss, alteration or disclosure. These measures include:
Despite these measures, no online platform can guarantee absolute security. You also play an important role in keeping your account safe — use a strong, unique password, do not share your login details with anyone, and log out of the platform when using a shared device.
As a registered player on the Akra Game platform, you have rights in relation to your personal data. These are set out below. To exercise any of these rights, contact the support team using the details in Section 12.
As an Akra Game player, these rights apply to your personal information at any time
You can request a copy of all personal data Akra Game holds about you, including account details, transaction history and any verification documents on file.
If any personal information held about you is inaccurate or incomplete, you have the right to request that it be corrected. Contact support with the correct details.
You may request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to retention obligations described in Section 7.
In certain circumstances you can ask us to limit how your data is used while a query or dispute is being resolved, without requiring full deletion.
Where applicable, you can request your personal data in a structured, machine-readable format so that it can be transferred to another service provider of your choice.
You have the right to object to the processing of your data for direct marketing purposes at any time. You can manage marketing communication preferences in your account settings.
The Akra Game platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Account registration requires confirmation that the registrant is 18 or older, and age verification checks are carried out as part of the account review process.
If you are a parent or guardian and believe that a minor has registered an account on the platform, please contact support immediately. Any account found to belong to a person under 18 will be closed without delay, any balance will be forfeited and all personal data associated with the account will be deleted in line with applicable legal requirements.
Akra Game encourages parents and guardians to make use of parental control tools available through internet service providers and device manufacturers to restrict access to online gaming platforms for minors in their household.
Akra Game reviews this Privacy Policy periodically and may update it to reflect changes in platform operations, applicable legal requirements or industry best practice. When material changes are made, registered players will be notified via the contact information on their account — either by an in-platform notification or by the email address associated with their account — prior to the changes taking effect.
The date of the most recent update is always displayed at the top of this page. We recommend reviewing this policy whenever you receive a notification of a change. Your continued use of the platform following the effective date of an updated policy constitutes your acceptance of the revised terms.
If you disagree with changes made to this Privacy Policy, you should stop using the platform and contact support to close your account. Any personal data collected prior to account closure will be retained only for as long as required under the retention schedule in Section 7.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how your personal information has been handled, please reach out to the Akra Game support team.
You can contact us through live chat available directly inside the platform — this is the fastest way to reach the team for urgent account or data matters. For non-urgent data requests or written correspondence, you can write to [email protected] and include your registered phone number or account username so your request can be matched to your account quickly.
Akra Game aims to respond to all privacy-related queries within 5 business days and to complete data rights requests within 30 days of receiving sufficient information to process the request.
Our key commitments to data privacy and security for every Pakistani player
Every PKR deposit and withdrawal — whether via JazzCash, Easypaisa, Raast or bank transfer — travels through encrypted connections. Your payment details are never transmitted in plain text.
Your personal data is accessible only to authorised personnel who need it to operate your account or resolve your support queries. Role-based permissions prevent unnecessary internal access.
Akra Game never sells, rents or trades your personal information. Your betting history, contact details and PKR transaction records stay within the platform and its authorised service partners only.
CNIC-based identity checks protect your account from being accessed or exploited by others. Verification also ensures your PKR withdrawals are always sent to the correct, verified account in your name.
You can request access to, correction of, or deletion of your personal data at any time. Marketing communication preferences can be managed directly within your account settings.
Activity data is used to power deposit limits, session reminders and self-exclusion tools. These features help Pakistani players manage their gaming time and PKR budgets in a healthy, controlled way.
You know how your data is handled. Register your Akra Game account today, deposit PKR via JazzCash or Easypaisa, and start betting on Cricket and PSL with a platform that takes your privacy seriously.